Shipping Policy
Clear shipping, from checkout to delivery.
We keep shipping simple: fast order processing, transparent delivery estimates, and tracking updates once your CaseQ order is on the way. At this stage, most orders are shipped from China. We are preparing U.S. warehouse fulfillment to make delivery faster for customers in the United States.
Ships from China now.
U.S. warehouse fulfillment is expected to launch in about one month.
Standard Shipping
Reliable international delivery with estimated arrival windows by region.
1–3 Days Processing
Orders are usually prepared and dispatched within 1–3 business days.
Tracking Included
A tracking number will be emailed after your order leaves our facility.
Free Over $39
Free standard shipping is available on orders over $39.
Processing Time
After your order is placed and payment is confirmed, we begin preparing your items for shipment.
- ✓ Orders are usually processed within 1–3 business days.
- ✓ Orders placed on weekends or public holidays will begin processing on the next business day.
- ✓ During product launches, promotional events, or peak seasons, processing may take slightly longer.
Estimated Delivery
Estimated delivery time starts after your order has been processed and shipped.
| Destination | Estimated Delivery Time | Current Fulfillment |
|---|---|---|
| United States | 7–15 business days | Ships from China now; U.S. warehouse coming soon |
| United Kingdom | 7–15 business days | Ships from China |
| Other regions | 10–20 business days | Ships from China |
Shipping Cost
We aim to keep shipping simple and affordable.
- ✓ Free standard shipping is available on orders over $39.
- ✓ For orders below $39, shipping fees are calculated at checkout based on your destination and selected shipping method.
- ✓ Any available shipping promotions will be shown during checkout.
Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number.
- ✓ Order confirmation is sent after purchase.
- ✓ Shipment confirmation and tracking information are sent by email once your package is dispatched.
- ✓ Tracking information may take 24–72 hours to update after the carrier receives the package.
U.S. Warehouse Update
CaseQ is preparing to improve fulfillment speed for U.S. customers.
- ✓ At this stage, most CaseQ orders are shipped from China.
- ✓ We expect to begin U.S. warehouse fulfillment in about one month.
- ✓ Once the U.S. warehouse is active, selected U.S. orders may be fulfilled locally for faster delivery.
Delivery Delays
We work with logistics partners to deliver orders as smoothly as possible, but some factors may be outside our control.
- ✓ Customs clearance may affect international delivery speed.
- ✓ Local carrier delays may occur during holidays, severe weather, or high-volume periods.
- ✓ Incorrect or incomplete shipping addresses may cause delivery failure or additional delays.
Frequently Asked Questions
Quick answers about shipping, tracking, and delivery.
Where does CaseQ currently ship from?
Most orders currently ship from China. We are preparing U.S. warehouse fulfillment and expect it to become available in about one month.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear after dispatch.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your address. Once the package has shipped, we may not be able to modify the delivery address.
Why is my tracking not updating?
Tracking information may take a few days to update, especially during international handoff between carriers. If your tracking has not updated for several business days, please contact us.
Are customs duties or taxes included?
Customs duties, taxes, or import fees may vary by destination and are determined by local customs authorities. If applicable, these charges are the customer’s responsibility.
Need help with your order?
If you have questions about shipping, tracking, or delivery, please contact the CaseQ support team. We are here to help.