Terms of Service
Terms for using CaseQ.
These Terms of Service explain the rules for using the CaseQ website, placing orders, purchasing products, and interacting with our online store. By accessing our website or making a purchase, you agree to these terms.
Please read before ordering.
These terms apply to all visitors, customers, and users of the CaseQ online store.
Website Use
Rules for accessing and using the CaseQ online store.
Orders
Terms covering checkout, payment, order acceptance, and fulfillment.
Shipping & Returns
References to our delivery, returns, refunds, and support policies.
Legal Terms
Limitations, intellectual property, account conduct, and updates.
Overview
These Terms of Service apply to your use of the CaseQ website and online store.
Throughout this site, the terms “CaseQ,” “we,” “us,” and “our” refer to the CaseQ store. The terms “you” and “your” refer to visitors, customers, and users of our website.
By visiting our website, browsing products, creating an account, placing an order, or contacting us through our online store, you agree to be bound by these Terms of Service and any policies referenced on this website.
If you do not agree with these terms, you should not use our website or purchase products from CaseQ.
Use of Our Store
You agree to use the CaseQ website lawfully and responsibly.
- ✓ You may use our website only for lawful purposes and in accordance with these terms.
- ✓ You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use our site for fraudulent activities.
- ✓ You must be at least the age of majority in your jurisdiction, or use the website with permission from a parent or legal guardian.
Products & Availability
Product information is provided to help you choose the right case or accessory.
We make reasonable efforts to display product images, colors, features, materials, and compatibility information as accurately as possible. However, actual product colors may vary slightly due to screen settings, lighting, photography, or production differences.
Product availability, pricing, promotions, and descriptions may change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.
You are responsible for selecting the correct phone model, case series, color, and compatibility option before placing an order.
Orders & Payments
Placing an order does not always mean the order has been accepted.
When you place an order, you agree that all information you provide is accurate, complete, and current. We may contact you if additional information is needed to process your order.
We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, payment issues, incorrect pricing, product unavailability, shipping restrictions, or errors in product information.
Prices are shown in the currency displayed at checkout. Taxes, shipping fees, customs duties, or import charges may vary depending on your location and may be calculated separately.
| Order Topic | What It Means |
|---|---|
| Order confirmation | You will receive an email confirmation after placing an order. |
| Payment review | Orders may be reviewed for payment verification or fraud prevention. |
| Order cancellation | We may cancel an order if payment fails, stock is unavailable, or information is incorrect. |
Shipping & Delivery
Shipping timelines are estimates and may vary by region and carrier.
- ✓ Orders are usually processed within 1–3 business days.
- ✓ Estimated delivery time may vary depending on destination, customs clearance, local carriers, holidays, and unexpected logistics delays.
- ✓ Once your order ships, tracking information will be sent by email when available.
Returns & Refunds
Eligible unused items may be returned according to our return policy.
We accept returns within 30 days of delivery for unused items in their original condition and original packaging.
To start a return, contact us at support@caseq.com with your order number and photos if applicable.
Used or damaged items, customized products, final sale items, and items without original packaging may not be eligible for return.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help arrange a suitable replacement or refund.
Account & Customer Information
You are responsible for keeping your order and account information accurate.
- ✓ You agree to provide accurate billing, shipping, contact, and payment information.
- ✓ You are responsible for maintaining the confidentiality of any account login information.
- ✓ If you notice incorrect order details, contact us as soon as possible. Once an order has shipped, changes may not be possible.
Intellectual Property
CaseQ content, branding, images, and designs are protected.
All content on this website, including logos, product images, graphics, text, layout, design elements, and brand materials, is owned by or licensed to CaseQ and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or exploit any part of our website or brand content without prior written permission from CaseQ.
Prohibited Uses
Certain activities are not allowed when using our website.
- ! Using the website for fraudulent, unlawful, harmful, abusive, or misleading activities.
- ! Attempting to interfere with website security, payment systems, servers, or store operations.
- ! Uploading or transmitting malicious code, spam, scraping tools, or automated abuse systems.
- ! Using CaseQ content, images, branding, or product information without authorization.
Third-Party Services
Our store may use third-party tools for payments, analytics, shipping, and checkout.
Some parts of our website may rely on third-party services such as payment providers, shipping partners, analytics tools, email services, or ecommerce platform features.
These third-party services may have their own terms, privacy policies, and operating rules. CaseQ is not responsible for third-party websites or services that we do not control.
Limitation of Liability
We aim to provide accurate information and reliable service, but limitations apply.
To the fullest extent permitted by applicable law, CaseQ shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from technical issues. We may update, suspend, or discontinue parts of the website at any time.
Nothing in these terms is intended to limit any rights you may have under applicable consumer protection laws.
Privacy
Your use of our website may involve the collection and processing of personal information.
Please review our Privacy Policy to understand how we collect, use, store, and protect customer information. By using our website, you acknowledge that your information may be processed according to our Privacy Policy.
Changes to These Terms
We may update these Terms of Service from time to time.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page. The updated version will be effective once posted, unless otherwise stated.
Your continued use of our website after changes are posted means you accept the updated terms.
Contact Information
For questions about these Terms of Service, please contact us.
Email: support@caseq.com
Please include your order number if your question is related to an order, return, refund, shipping issue, or product support request.
Questions about these terms?
Contact the CaseQ support team for help with orders, policies, returns, shipping, or product questions.